Indigo Television Data Privacy Policy

Policy terms

Any reference to "we", "us" and "our" is to Indigo Television Limited. Please see below for our contact details. Any reference to “you” or “your”, means you as user of (the "Website").

Indigo Television Limited is committed to protecting your privacy. This page sets out our Privacy Policy and explains how your personal information (meaning any information about you which is personally identifiable like your name or email address generally referred to throughout this policy as "personal information") will be used in a manner compliant with all applicable data protection legislation including the Data Protection Act 2018 (together, “Data Protection Legislation”).

This Privacy Policy only applies to the collection of your personal information by us and the use of that personal information by us and those whom we authorise. It does not cover third party websites to which we may provide links, nor does it cover advertisers. They may have their own privacy policies and/or terms and conditions of use.

By accessing and continuing to use the website, you accept the terms of this Privacy Policy. Please note that we may update and amend the Privacy Policy from time to time and any changes will be posted on the Website. If you do not agree with any of our Privacy Policy then you should not use the Website.

What information do we collect?

The personal data you have provided, we have collected from you, or we have received from third parties may include your:

  • Full name
  • IP address and other data associated with your computer
  • Demographic information eg postcode
  • Additional information provided by you may include:
  • Preferences and reminders
  • Home address
  • Telephone number
  • Mobile phone number
  • Automatically generated information created while you use this website may include:
  • Transactional information
  • Clickstream information
  • Cookies (see separate policy)

How will we use your information?

When you access the site, we may ask you to give us your name, email address and other personal information that will be needed to supply certain services to you. The information that you provide will only be used for the stated purpose, unless you have ticked any appropriate ‘Opt in Boxes’ in which case we may use your personal data to contact you via e-mail with information on new films or TV shows, general correspondence regarding the Website and correspondence which may relate to you and to monitor, develop and improve the Website. You can 'unsubscribe' at any time by following the supplied links in any email correspondence we send to you.

Will we give your information to anyone?

We will not share or sell your personal information for marketing or any other purposes without your consent unless where required by law. The information you provide will be kept confidential and will only be passed on to relevant third parties or associated companies if you have opted in to permit us to give your contact information in this way. IF YOU DO NOT WISH TO RECEIVE FURTHER COMMUNICATIONS PLEASE EMAIL: with your name, email and request.

How we store your information

We seek to ensure that any third party engaged by us who process your personal data has policies and procedures in place to ensure compliance with Data Protection Legislation. For any third parties or affiliates that are based, or process data overseas, we only engage such third parties in accordance with the paragraph below. Unless otherwise disclosed to you from time to time, we will remain the data controller in respect of your personal data notwithstanding that third parties may be engaged as data processor.

We may share your personal information with third parties where we are required to do so by law or regulation (such as in connection with an investigation of fraud or other legal enquiry) or in connection with other legal proceedings (including where we believe that your actions violate applicable laws, our website terms of use, the Data Protection Legislation or any usage guidelines for specific products or services, or threaten the rights, property or safety of our company, our users or others).

As we operate globally, it may be necessary to transfer your information internationally. In particular your information may be transferred to and/or stored on the server of our affiliates or other third parties which are based outside the EEA and in the USA. However, we will not transfer your personal data outside the EEA unless:

  • Such transfer is to a country or jurisdiction which the EU Commission has approved as having an adequate level of protection
  • Appropriate safeguards are in place as set out under Data Protection Legislation;
  • The transfer is otherwise allowed as set out under Data Protection Legislation.

Your information will be stored securely on UK based data centres and duplicated for redundancy on European Union based data centres owned and operated by Hyve.

By submitting information, you agree to the collection, transfer, storage or processing of information about you for the purposes described in this Privacy Policy. We will take all reasonable steps to ensure that information about you is treated securely in accordance with this policy and that all information you provide to us is stored on our secure servers or those of our service providers.

When we may contact you

We may contact you in relation to any service that you have signed up for or in relation to other relevant services, which may include:

  • To invite you to participate in surveys about our services (participation is always voluntary);
  • For marketing purposes for example Club NTA;
  • With information on film or TV programmes including the National Television Awards or similar Awards; or
  • In relation to any contribution you have made to the Website, e.g. via any forums.

Offensive or inappropriate content on the website

If you post or send offensive, inappropriate or objectionable content anywhere on or to the Website, or otherwise engage in any disruptive behaviour on the Website, we may use your personal information to stop such behaviour. Where we reasonably believe that you are or may be in breach of any applicable laws (for example, but without limitation, content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as law enforcement agencies, regulatory bodies or our legal adviser about the content and your behaviour.

Our Website may not always be available and the material on it may not necessarily reflect our views. All users must agree not to tamper with the Website and respect our intellectual property rights and those of our licensors and by accepting this Privacy Policy you hereby agree to do so.

What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to this Website. Users without this consent are not allowed to provide us with their personal information. If we become aware that you are 16 or under and are attempting to or have submitted personal information via the Website without your parent/guardian’s permission, we will not accept such information and we will take steps to remove such information from our records. This may involve us having to access and verify your age and other relevant details.

Keeping our records accurate

We aim to keep our information about you as accurate as possible, but we depend on our users to update their personal information whenever necessary. You can inform us of a change in your details or unsubscribe from our mailing list by emailing us at with your name and email address. If you have another query relating to your information, please contact us as set out below.

Limitation of liability

The Website may contain links to other websites where information practices may be different to ours. For example, if you “click” on a link, the “click” may take you off the Website. Visitors should consult the other websites’ privacy policies as we are not responsible for and have no control over information that is submitted to, or collected by, these third parties.

You may choose to opt-in to receive marketing communication from selected third parties via our Website, or we may sometimes offer content (e.g., competitions or promotions) sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that you have voluntarily submitted to participate in the website activity. We are not responsible for and have no control over the use of this information by these third parties.

We may use a reputable third party to present or serve the advertisements that you may see on our Website. This Privacy Policy does not cover any use of information that a third-party ad server may have collected from you.

Legal disclaimer

We are not responsible nor will be liable to you in any way for events beyond our direct control. Because of the complex and constantly changing nature of our technology and business, we cannot guarantee nor do we represent that our performance will be error free, and to the maximum extent permitted by law we will not be liable for any direct, indirect, incidental, consequential or punitive damages or other loss suffered by you and relating to the use or release of your personal information.

How long will we keep your personal information?

As a minimum, we will store your personal data for as long as is reasonably necessary to provide you with the services that you have requested from us, but in most cases we will hold your personal information on our systems for a maximum of one year from the last date either party communicated to the other taking into consideration factors such as:

  • Our need to perform any agreements between you and us;
  • Our need to answer any queries or resolve any problems you may have;
  • Your continued consent to receive marketing and other emails and communications from us;
  • Our continued provision of our services to you;
  • Our need to comply with legal requirements (e.g relating to record keeping) and Data Protection Legislation.

If you tell us that you would like to delete your account, we will take steps to delete all the personal data we hold about you once it is no longer necessary for us to hold it.

For as long as we do store your data, we will follow generally accepted industry standards and maintain reasonable safeguards to attempt to ensure the security, integrity and privacy of the information you have provided. We have security measures in place designed to protect against loss, misuse and alteration of the information under our control. Personal data collected by us is stored in secure operating environments that are not available to the public. We maintain information behind a firewall protected server in the UK.

Notwithstanding our efforts to keep your personal data secure, no system can be 100% reliable. To the fullest extent permitted by law, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide on the website. In addition, you are responsible for maintaining the strength and confidentiality of any login details you use on the website.

We will notify you as soon as reasonably practicable if we have reason to believe that there has been a personal data breach by us which could adversely affect your rights and freedoms.

In the case that you wish to cancel your registration once an account is deleted, while people cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted automatically.

Where you contribute to the Website, we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

In accordance with statutory obligations we only collect personal information from you which is necessary for us to supply the services to you.

Your rights

You have the right at any time to:

  • be informed of the personal information we collect and process about you and how we do that (this notice does this).
  • request access to your personal information and information relating to our use and processing of your personal information
  • correct or update any inaccurate or incomplete personal data held by us
  • request that we restrict and or stop our use and or processing of your personal information
  • receive your personal information in a structured commonly-used and machine-readable format or transmit the data directly to another Data Controller
  • object to the processing of your personal information for certain purposes such as direct marketing and profiling
  • request your personal information to be deleted or erased where it is no longer necessary for the purpose for which it was collected
  • withdraw your consent to the use of your personal information where the processing of your data is based on consent
  • request that we transfer the personal information we have collected to other organisations, or directly to you

To stop receiving communications from us, either click the unsubscribe button at the bottom of any communications from us or simply email us at quoting "Indigo Website" and in each case quote your name and email and leave a telephone number if we need to contact you. We will take reasonable steps to verify your identity and then action your request.

If you wish to make a complaint to the Information Commissioners Office regarding the way you believe we have handled your data, you can do so by visiting here:

Ownership of rights

All rights in this Site are owned by us. Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content, including our software and all HTML and other code contained in this Site. All such content including any third party trademarks, designs and related intellectual property mentioned or displayed on the Site are protected by intellectual property and other laws. You are permitted to use the content only as expressly permitted by us and/or third-party licensors. No person may copy, modify, transmit, distribute, display, reproduce, publish, license or create works from any part of this material or otherwise use it for any public or commercial use without our prior written permission. The names, logos, images, text, photos, illustrations, graphics, designs, audio clips, videos, trademarks, trade names, trade dress, domain names and/or any other form of intellectual property on this Site which identify us and our products and services are owned or licensed by us.


We reserve the right, from time to time, and at our sole discretion, to change or update this Privacy Policy.

All changes to this Privacy Policy will be published on this page and on the applicable Website(s). Upon publication, each change will become effective and you will be deemed to be aware of and bound by it. You should therefore review this Privacy Policy regularly to ensure that you are up-to-date with the current terms of the Privacy Policy.


A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. See for our full Cookie Policy.

Contact details

If you have any questions, queries or complaints or you wish to unsubscribe or request a change to your details, view what data is held about you, or delete any information held about you then email us at with your full name and email address.

Indigo Television Ltd, 76 Marylebone High Street, London W1U 5JU. Data Protection Registration Number: ZA022003

This Privacy Policy was last updated on 24th October 2023.

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